Privacy Policy

Effective Date: May 15, 2026

Vivid Catalyst LLC ("Vivid Catalyst," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website vividcatalyst.io or use our services.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

1. Information We Collect

We may collect the following types of information:

Personal Information you provide directly:

  • Name

  • Email address

  • Phone number

  • Business name and address

  • Any other information you submit via our contact or booking forms

Information collected automatically:

  • IP address

  • Browser type and version

  • Pages visited and time spent

  • Referring URLs

  • Device information

2. How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and fulfill service requests

  • Schedule and conduct discovery calls or consultations

  • Send automated SMS and email communications related to our services

  • Improve our website and services

  • Comply with legal obligations

  • Send marketing communications where you have opted in

3. SMS Communications

By submitting your phone number through any form on our website or verbally consenting during a call, you agree to receive SMS messages from Vivid Catalyst LLC. These messages may include:

  • Appointment confirmations and reminders

  • Follow-up messages related to your inquiry

  • Service updates and information

Message and data rates may apply. Message frequency varies. You can opt out at any time by replying STOP to any message. For help, reply HELP or contact us at [email protected].

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

  • Service providers who assist us in operating our website and delivering our services (e.g., GoHighLevel, Stripe, Google)

  • Legal authorities if required by law or to protect our rights

All third-party service providers are required to keep your information confidential and use it only to provide services on our behalf.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

6. Your Rights

You have the right to:

  • Request access to the personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of your personal information

  • Opt out of SMS or email communications at any time

To exercise any of these rights, contact us at [email protected].

7. Cookies

Our website may use cookies to enhance your browsing experience. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. Note that some features of our site may not function properly without cookies.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by updating the effective date at the top of this page. Your continued use of our website after any changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy, please contact us:

Vivid Catalyst LLC

White House, TN

Email: [email protected]

Phone: (757) 880-0064

Website: vividcatalyst.io